Solution
Emerson technicians performed diagnostic tests on each valve, generated signature curves, and compared their findings to good valve performance specifications from Fisher product manufacturing sites. Diagnostic tests provided data-driven results proving that the Fisher CV500 valves were in excellent working condition and did not need to be replaced.
The root cause of the problem was determined to be a software upgrade initiated by the turbine OEM for units 1 and 3 during a previous outage. Ten trips were attributed to the software issue. Based on the diagnostic test results, Emerson personnel calculated that the customer had lost up to 50,000 pounds of natural gas during the ten trip events—plus lost production revenue.
The root cause of the problem was determined to be a software upgrade initiated by the turbine OEM for units 1 and 3 during a previous outage. Ten trips were attributed to the software issue. Based on the diagnostic test results, Emerson personnel calculated that the customer had lost up to 50,000 pounds of natural gas during the ten trip events—plus lost production revenue.