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User Guide
User Guide

Signing in

If this is your first time using the portal, you will need to create a user account. Click here to fill in the form for account sign up. Your request will be approved or denied within 2 business days.

For support in creating your access, please call us at 1.877.509.8020.

The secure customer portal uses 2-step authentication at every sign-in.
Using the portal

Using the portal

Once signed in, use the cards in the dashboard to select the desired functionality. 
  1. When viewing order status or repair order status, you can use any of the field in the Search area to refine your search.
  2. Use PO number or order number to get status on a specific order
  3. Use Order Status to view orders that are in a specific stage, for example all orders that are In Progress
  4. Click on the arrow on the bottom-right of an item to view more details
  5. At the top of the list, click Export CSV to automatically generate a file listing the items on display.

For assistance creating an account or logging in, please send an email to- [email protected]

Security and 2-Step Authentication

Your secure customer portal login includes credentials that are specific to you. To ensure the security of the information viewed through the portal, the system will send you a new verification code via email when you log in. The sender for this email will appear as Microsoft on behalf of Novaspect B2C.

If you do not receive a verification shortly, look into your email Spam folder. You may need to add [email protected] to your email whitelist.

Frequently Asked Questions

Your account needs to be approved by the portal admin before you can login. This usually takes 1-2 days.
You will receive an account activation email notifying you that your account has been activated.
Users can reset their own passwords by using the ‘Forgot Password’ function on the login screen.